Returns Policy

Last Updated: [12-10-2026]

At Press Candy, we want you to receive the correct products in good condition. Because many of the products we sell are machine-specific replacement parts and industrial components, certain conditions apply to returns.

Please review this Return Policy before placing your order.

Return Period

Eligible products may be returned within 14 days of delivery, unless a different return period is specifically stated for the product. The return period begins on the date the order is delivered. A return request must be submitted within the applicable return period.

Return Authorization

Customers must contact Press Candy and receive a Return Authorization (RA) before sending any product back. Products returned without prior authorization may be refused or returned to the customer at the customer’s expense. Please do not ship a return to an address other than the return address provided by Press Candy.

Conditions for an Eligible Return

To qualify for a return, the product must generally:

• Be unused and uninstalled.
• Be in the same condition in which it was received.
• Be complete with all original components.
• Be in its original packaging where applicable.
• Not have been modified, altered, damaged, or marked.
• Include all documentation, labels, accessories, or other materials supplied with the product.

Returned products may be inspected before a refund or replacement is approved. Products that do not meet the applicable return conditions may be rejected.

Incorrect Product Ordered

Customers are responsible for confirming the correct part number, machine model, manufacturer, dimensions, specifications, and compatibility before placing an order. If you order the wrong part or determine that a product is not compatible with your equipment, please contact us as soon as possible. If the product is eligible for return, the return may be accepted subject to applicable return conditions and any restocking or shipping charges.

Incorrect Product Shipped

If Press Candy ships an incorrect product, please contact us as soon as possible after delivery. We may request photographs, the part number received, order information, or other details to verify the issue. Where the incorrect shipment is confirmed to be our error, we will provide appropriate instructions for returning the product and arrange a replacement or refund, as applicable.

Damaged Products

If your order arrives damaged, please notify Press Candy as soon as possible.

Where possible, please provide:

• Your order number.
• Photographs of the damaged product.
• Photographs of the shipping box and packaging.
• A description of the damage.

Please retain the original packaging until the issue has been reviewed. Damage caused during shipping may require an inspection or claim with the shipping carrier.

Defective Products

If a product appears to be defective, please contact us before attempting to modify, repair, install, or otherwise alter the product. We may request photographs, videos, machine information, installation details, or other information to help determine the cause of the issue. Where a product is confirmed to be defective and is eligible for a remedy, Press Candy may provide a replacement, repair, credit, or refund, depending on the circumstances and applicable manufacturer warranty.

Installed or Used Parts

For safety, quality-control, and inspection reasons, installed, used, modified, altered, or damaged parts may not be eligible for return. Customers should confirm compatibility before installing a replacement part.

Special-Order and Custom Products

Special-order, custom, made-to-order, or non-stock products may not be eligible for return or cancellation. If special return or cancellation conditions apply, they will be communicated to the customer where applicable before the order is processed.

Restocking Fees

Eligible returns may be subject to a restocking fee depending on the product and reason for return. Any applicable restocking fee will be communicated during the return process. Products returned because of a customer ordering error may be subject to applicable restocking and shipping charges.

Return Shipping

Unless the return is the result of an error by Press Candy or a confirmed defective or damaged product covered by our return policy, the customer may be responsible for return shipping costs. Original shipping charges may not be refundable where the return is made for reasons unrelated to an error by Press Candy.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Exchanges

Where appropriate and subject to availability, Press Candy may offer an exchange instead of a refund. If the replacement product has a different price, the difference may need to be paid or refunded as applicable.

Non-Returnable Products

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

• Special-order products.
• Custom products.
• Products that have been installed.
• Used or modified products.
• Products damaged after delivery through customer handling or installation.
• Products missing original components or packaging where such packaging is required.
• Products specifically identified as non-returnable at the time of purchase.

Manufacturer Warranties

Some products may be covered by a manufacturer’s warranty. Manufacturer warranty terms may vary by product and manufacturer. Where applicable, warranty claims may be subject to the manufacturer’s inspection, approval, and procedures. A manufacturer’s warranty does not automatically mean that a product can be returned under our standard return policy.

How to Request a Return

To request a return, please contact Press Candy with:

• Order number.
• Customer name.
• Product name.
• Part number or SKU.
• Reason for the return.
• Photographs, where relevant.

Do not ship the product until Press Candy has provided return instructions and authorization.

Contact Us

For questions about returns, replacements, damaged products, or warranty issues, please contact us.